Ordering Policies

DISCLAIMER:

Products contain less than legal 0.3% THC limit and ships to all 50 states.  *Representations regarding the efficacy and safety of Sleepy Bear have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements. This product is not intended to diagnose, prevent, treat, or cure any disease. Claims made based on research describing the benefits, performance, and efficacy of CBD, CBN  and other Cannabinoids are based on the expertise of relevant professionals.

Please consult with a healthcare professional if you are under care or take medication for any reason prior to taking Sleepy Bear products. While all Sleepy Bear products are thc free, products can still possibly cause false positives for THC on various forms of lower-level drug tests.  Please consult with any legal bodies or any applicable parties on the consumption of cannabinoid products prior to consumption.  Sleepy Bear is not liable for any false positive drug tests or legal complications, all purchases waive the right for any liability to Sleepy Bear for such and all products are taken at their own legal risk.

Terms of Sale: 

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased contain cannabinoids derived from hemp. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based on your own opinions as to any benefits these products may provide.

Refund Policy:

Our products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any product, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a refund for the prorated portion of the unused product. Subscription orders are final and not eligible for a refund.

Shipping and Insurance costs are not refundable. Returns will receive a 5% fee to cover credit card non refundable charges. To initiate a return please contact us at info@sleepybeargummies.com with your order number. Once return requests are received, return postage will be issued and returns will be issued 2-5 business days after the returned product has been marked received. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Subscription Policies:

Subscription Length: All subscriptions are for a minimum of two orders (original order and one renewal) to receive a discount. After the renewal period, subscriptions can be canceled any time before next order renewal without penalty or charge. Subscription cancellations must occur prior to the renewal of monthly orders. Any cancellations post-order renewal will be applied to next month.  Subscriptions can be canceled at any time prior to renewal day without penalty or charge.  All subscription orders are final and not eligible for refund.

Editing / Cancelling Subscriptions Manually: Customers can manage ongoing subscriptions anytime in their “my account” portal or by contacting customer service. All subscription cancelations must occur prior to the renewal of the monthly order. Any cancellations post-order fulfillment will cancel future orders only.

Customer Service Subscription Management: Our customer service agents are here to help you manage your subscription easily. Customer service requests may take 24-48 business hours to process, a customer service response is not guaranteed prior to any renewal due to the volume of possible requests. If attempting to cancel or manage a subscription within 2 business days of renewal, it is recommended that all customers manage/cancel their subscriptions themselves for the quickest confirmation in our website’s “my account” section. To guarantee subscription management or cancellation requests through customer service agents, all requests must have complete instructions submitted 3 business days prior to subscription renewal. Customer service requests may be inputed in our Tidio chat function, by emailing info@sleepybeargummies.com, or submitting a request in our “Contact Us” section with their order information and details.

Shipping Policy:

All orders in stock are expected to process and ship within 1 business days unless otherwise stated (presale, backorder, limited offerings, etc). 

Since REAL CBD isn’t allowed on Amazon, we made our own Prime! All our shipments move fast, no snail mail here. We ship 1-2 day nationwide and we even deliver on Saturdays (certain areas excluded*) Our shipping is a flat rate of $4.99 and free on orders over $99.

Orders placed before noon PST will be delivered within an estimated 2 business days. Orders placed after noon PST time will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled.

2 day shipping times are not guaranteed and are estimates based on paid carrier speed (2-day air packages) Sleepy Bear does not provide any guarantees or credits for delayed shipments due to shipping carrier limitations or delays. Orders containing 45ct glass bottles or to PO Boxes will be shipped USPS priority and will be delivered in 2-3 days.

All orders are automatically insured for loss, theft, or damage (including possible melting due to heat) directly by “Route.” All claims will be processed directly with Route ( shipping and possible claims information will automatically be emailed upon order).

Choosing to opt out of Route Package Protection voids any liability protection for orders including on loss, theft, or damage (including possible melting due to heat).  The customer resumes liability for any possible issue with an order once delivered to the shipping partner by Sleepy Bear.

Lost or Stolen Items:

All orders are originally insured for loss, theft or damage (including possible melting due to heat) directly by “Route.” Charges for Route package protection are added to the total cost of the order without any markup. Claims will be processed directly with Route ( shipping and possible claims information will automatically be emailed upon order). Customers may choose to opt-out of package protection. Choosing to opt out of Route Package Protection voids any liability protection for orders including on loss, theft, or damage (including possible melting due to heat).  The customer resumes liability for any possible issue with an order once delivered to the shipping partner by Sleepy Bear.

Best by Date / Expiration Date:

All purchased product will have a minimum of 90 days for their best buy date from date of purchase.  Best by date is only a loose recommendation of freshness/best gummy quality and is not an expiration date for potency/effectiveness of products.  Best by date is between 1-2 years from date of manufacturing if stored properly and is variable depending on product/manufacturing technique per each specific batch. All raw materials are shelf stable for up to 2 years with potency showing within industry lab testing standard of 15% variability (+/-) within 2 years of product manufacturing date.

BACKORDER POLICY:

Items purchased on backorder are charged at time of purchase to hold order spot.  Orders placed with backorder items will be shipped when restocked as per our shipping policy.  All backorder items will be filled based on the date of purchase on a first come basis.  If items on backorder are placed with in stock items, in-stock items will be shipped separately for immediate delivery unless otherwise requested by the customer.

DAMAGE DUE TO FREIGHT OR SHIPPING:

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All orders are automatically insured for loss, theft or damage (including possible melting due to heat) directly by “Route.” All claims will be processed directly with Route (shipping and possible claims information will automatically be emailed upon order).

FOR FURTHER HELP PLEASE CONTACT CUSTOMER SERVICE:

Phone: 619-771-1773

Email: info@sleepybeargummies.com