Ordering Policies

Refund Policy:

Our products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any product, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a refund for the prorated portion of the unused product.

Shipping and Insurance costs are not refundable. To initiate a return please contact us at info@sleepybeargummies.com with your order number. Once return requests are received, return postage will be issued and returns will be issued 2-5 days after the returned product has been received. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Subscription Policies:

All subscriptions are for a minimum of two orders (original order and one renewal) to receive a discount. After the renewal period subscriptions can be canceled at any time prior to renewal day without penalty or charge after the original order. Subscription cancellations must occur prior to shipping of monthly orders. Any cancellations post-order fulfillment will be applied to next month.  Subscriptions can be canceled at any time prior to renewal day without penalty or charge.  Only parent orders for subscriptions are eligible for a refund.

All Subscription cancellations must occur prior to shipping of monthly orders. Any cancellations post-order fulfillment will cancel future orders only. Only parent orders for subscriptions are eligible for a refund. Ongoing subscriptions can be managed by customers at any time in their my account portal or by contacting customer service.

Medicinal Patient Subscriptions:

All medical subscriptions will only require original order to receive discounts. Subscriptions can be canceled charge free after order period prior to renewal.

All Subscription cancellations must occur prior to shipping of renewal orders. Any cancellations post order fulfillment will cancel future orders only.  Subscriptions can be canceled at any time prior to renewal day without penalty or charge after parent order period.  Medicinal subscriptions are not eligible for refund.

Disclaimer:  All recommendations are made at the direction of your wellness provider, please consult with your provider regarding any medical or prescription interactions prior.  Sleepy Bear is not responsible for any medical advice, guidance, charges or fees associated with any of provider’s services.  Information provided by Sleepy Bear is not intended as medical advice and is not meant to replace guidance or relationship with your health care professional.

Products contain less than legal 0.3% THC limit and ships to all 50 states.*Representations regarding the efficacy and safety of Sleepy Bear have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements. This product is not intended to diagnose, prevent, treat, or cure any disease. Claims made based on research describing the benefits, performance, and efficacy of cannabinoids are based on the expertise of relevant professionals and public research.

Shipping Policy:

All orders in stock are expected to process and ship within 1 business days unless otherwise stated (presale, backorder, limited offerings, etc). 

Bear Air – 2-3 Day Air Express Shipping Terms:

Bear Air is our fastest shipping option, comparable to other 2-day e-commerce shipping options. Since REAL CBD isn’t allowed on Amazon, we made our own Prime! Our shipping network processes orders from our nationwide fulfillment centers. Bear air is a flat rate of $4.99 and orders over $100 will receive Bear Air for free!

Orders that are placed before noon local time at the local US fulfillment center will be delivered within an estimated 2-3 business days. Orders that are placed after noon local time will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled.

Orders will ship from the closest fulfillment center:

Due to carrier limitations, the following are not eligible for the 2-Day Express shipping option:

  • Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes

2 day shipping times are not guaranteed and are estimates based on paid carrier speed (2-day air packages) Sleepy Bear does not provide any guarantees or credits for delayed shipments due to shipping carrier limitations or delays.

All orders are automatically insured for loss, theft, or damage (including possible melting due to heat) directly by “Route.” All claims will be processed directly with Route ( shipping and possible claims information will automatically be emailed upon order).

Choosing to opt out of Route Package Protection voids any liability protection for orders including on loss, theft, or damage (including possible melting due to heat).  The customer resumes liability for any possible issue with an order once delivered to the shipping partner by Sleepy Bear.

Lost or Stolen Items:

All orders are originally insured for loss, theft or damage (including possible melting due to heat) directly by “Route.” Charges for Route package protection are added to the total cost of the order without any markup. Claims will be processed directly with Route ( shipping and possible claims information will automatically be emailed upon order). Customers may choose to opt-out of package protection. Choosing to opt out of Route Package Protection voids any liability protection for orders including on loss, theft, or damage (including possible melting due to heat).  The customer resumes liability for any possible issue with an order once delivered to the shipping partner by Sleepy Bear.

BACKORDER POLICY:

Items purchased on backorder are charged at time of purchase to hold order spot.  Orders placed with backorder items will be shipped when restocked as per our shipping policy.  All backorder items will be filled based on the date of purchase on a first come basis.  If items on backorder are placed with in stock items, in-stock items will be shipped separately for immediate delivery unless otherwise requested by the customer.

DAMAGE DUE TO FREIGHT OR SHIPPING:

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All orders are automatically insured for loss, theft or damage (including possible melting due to heat) directly by “Route.” All claims will be processed directly with Route (shipping and possible claims information will automatically be emailed upon order).

DISCLAIMER:

Products contain less than legal 0.3% THC limit and ships to all 50 states.  *Representations regarding the efficacy and safety of Sleepy Bear have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements. This product is not intended to diagnose, prevent, treat, or cure any disease. Claims made based on research describing the benefits, performance, and efficacy of CBD, CBN  and other Cannabinoids are based on the expertise of relevant professionals.

Please consult with a healthcare professional if you are under care or take medication for any reason prior to taking Sleepy Bear products. While all Sleepy Bear products are thc free, products can still possibly cause false positives for THC on various forms of lower-level drug tests.  Please consult with any legal bodies or any applicable parties on the consumption of cannabinoid products prior to consumption.  Sleepy Bear is not liable for any false positive drug tests or legal complications, all purchases waive the right for any liability to Sleepy Bear for such and all products are taken at their own legal risk.

Terms of Sale: 

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased contain cannabinoids derived from hemp. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based on your own opinions as to any benefits these products may provide.

FOR FURTHER HELP PLEASE CONTACT CUSTOMER SERVICE:

Phone: 619-771-1773

Email: info@sleepybeargummies.com