Shipping, Return Policy and Terms of Sale
TERMS OF SALE:
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased contain cannabinoids derived from hemp . Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.
Our products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any product, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund minus shipping. Your acceptance of the terms of purchase means you agree to and understand the refund policy. Subscription cancellations must occur prior to shipping of monthly orders. Any cancellations post-order fulfillment will be applied to next month. Subscriptions can be canceled at any time prior to renewal day without penalty or charge. Only parent orders for subscriptions are eligible for a refund.
Subscription Policy and Terms:
Subscriptions can be canceled charge-free after the first order. All Subscription cancellations must occur prior to shipping of monthly orders. Any cancellations post-order fulfillment will cancel future orders only. Subscriptions can be canceled at any time prior to renewal day without penalty or charge after the original order. Only parent orders for subscriptions are eligible for a refund. Subscriptions can be managed by customers at any time in their my account portal.
All orders in stock are expected to process and ship within 1 business day unless otherwise stated (presale, backorder, limited offerings, etc). Orders that are placed before noon local time at the local US fulfillment center will be delivered within an estimated 2 business days after processing. Orders that are placed after noon local time will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled. Orders will ship from the closest fulfillment center: Ontario CA (12 PM PST), Edison NJ (12 PM EST), Atlanta (12 PM EST), Dallas TX (12 PM CST)
Bear Air – 2-Day Air Express Shipping Terms: Bear Air is our fastest shipping option, comparable to other 2-day e-commerce shipping options. Since REAL CBD isn’t allowed on Amazon, we made our own Prime! Our new shipping network processes orders from one of four new national fulfillment centers. While our algorithms scan real-time delivery feedback metrics for your area to pick the most efficient, and reliable 2-day-air shipping provider available in your district between USPS, DHL, FedEx, or UPS Air. Bear air is at a flat rate of $4.99 and orders over $100 will receive Bear Air for free!
Due to carrier limitations, the following are not eligible for the 2-Day Express shipping option: Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes. 2 day shipping times are not guaranteed and are estimates based on paid carrier speed (2-day air packages).
Sleepy Bear does not provide any guarantees or credits for delayed shipments due to shipping carrier limitations or delays. Sleepy Bear does not guarantee 2-day delivery for rural areas that might be outside of carrier limitations for delivery window.
Lost or Stolen Items:
All orders are originally insured for loss, theft or damage (including possible melting due to heat) directly by “Route.” Charges for Route package protection are added to the total cost of the order without any markup. Claims will be processed directly with Route ( shipping and possible claims information will automatically be emailed upon order). Customers may choose to opt out of package protection. Choosing to opt out of Route Package Protection voids any liability protection for orders including on loss, theft or damage (including possible melting due to heat). Customer resumes liability for any possible issue with order once delivered to shipping partner by Sleepy Bear.
Items purchased on backorder are charged at time at purchase to hold order spot. Orders placed with backorder items will be shipped when restocked as per our shipping policy. All backorder items will be filled based on the date of purchase on a first come basis. If items on backorder are placed within stock items, in stock items will be shipped separately for immediate delivery unless otherwise requested by the customer.
DAMAGE DUE TO FREIGHT OR SHIPPING:
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All orders are automatically insured for loss, theft or damage (including possible melting due to heat) directly by “Route.” All claims will be processed directly with Route (shipping and possible claims information will automatically be emailed upon order).
Products contain less than legal 0.3% THC limit and ships to all 50 states. *Representations regarding the efficacy and safety of Sleepy Bear have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements. This product is not intended to diagnose, prevent, treat, or cure any disease. Claims made based on research describing the benefits, performance, and efficacy of CBD, CBN and other Cannabinoids are based on the expertise of relevant professionals.
Please consult with a health care professional if you are under care or take medication for any reason prior to taking Sleepy Bear products. While all Sleepy Bear products are thc free, products can still possibly cause false positives for THC on various forms of lower level drug tests. Please consult with any legal bodies or any applicable parties on consumption of cannabinoid products prior to consumption. Sleepy Bear is not liable for any false positive drug tests or legal complications, all purchases waive the right for any liability to Sleepy Bear for such and all products are taken at their own legal risk.